• Manages and processes all escrow files of the escrow unit
• Supervises members of the escrow unit
• Delegates appropriate duties to other members of the escrow unit
• Requests all documents needed to close each escrow file in a timely manner (i.e., payoffs, loan documents, HOA fees, etc.)
• Reviews transfer deeds, title commitments, loan documents, and other closing documents.
• Works with the title department in resolving issues (e.g., legal descriptions, easements, lot splits, vesting, federal tax liens, abstracts of judgment, bankruptcies, boundary disputes, and encroachments)
• Delegates appropriate duties to the escrow assistant
• Follows company standards and practices when processing transactions, as well as applicable state laws and guidelines
• Supervises members of the escrow unit
• Coordinates the closing of an escrow between the principals of the escrow
• Returns all calls, voicemails, and emails in a timely manner
• Performs other duties as assigned by supervisor
• Adheres to company policies and guidelines

EXPERIENCE

• Minimum two (2) years of escrow experience required.

EDUCATION

• A high school diploma is required.

CERTIFICATIONS, LICENSES, INSURANCE

• Must be a Notary Republic or be bondable.
• Must be or become a licensed title insurance producer with State of Missouri.
• Must be able to pass a background check.

KNOWLEDGE

• Understands escrow standards, title clearance, real estate regulations and guidelines, and document preparation.
• Comprehends pay off per diems, tax prorations, interest, and the like.
• Understands lender documents and recordings.

SKILLS

• Adaptable: adapts to new, different, or changing requirements
• Attentive to details
• Business fundamentals: maintains privacy and confidentiality of company information, as well as that of customers and co-workers
• Critical thinking: uses logical thought processes to analyze and draw conclusions
• Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients
• Decision maker: applies critical thinking skills to solve problems encountered in the workplace
• Dependable and reliable: displays responsible behaviors at work
• Initiative: demonstrates a willingness to work and seeks out new work challenges
• Integrity: treats others with honesty, fairness, and respect
• Mathematics: uses mathematics to solve problems
• Planning and organizing: plans and prioritizes work to manage time effectively and accomplish assigned tasks
• Problem solver: applies critical thinking skills to solve problems by generating, evaluating, and implementing solutions
• Professional: maintains a professional demeanor at work
• Proficient in English
• Reading: understands written sentences and paragraphs in work-related documents; applies what is learned from written material to work situations
• Respectful: works effectively with those who have diverse backgrounds
• Team player: works effectively with others
• Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills (minimum of 65 words per minute) in Microsoft Office, email programs, and internet browsers; exhibits proficient use of a 10-key
• Telephone skills, including a pleasant phone voice and etiquette
• Verbal communication: maintains open lines of communication with others
• Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form

ESSENTIAL JOB FUNCTIONS (including physical requirements)

• This position requires repetitive use of a keyboard, extensive phone use, bending, sitting, squatting, light lifting, and simple grasping.